MemberSuite

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MemberSuite

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Terrible Interface

Reviewed on Sep 28, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I truly believe that there were no User Experience professionals anywhere near during the development/design of this AMS. It has one of the worst user interfaces I have ever encountered.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:Healthcare

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

Membersuite is trying but will they get there

Reviewed on Aug 25, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Short version is that Membersuite has a lot of features that we don't use either because they are half baked or better done in another system. Sometimes I just cant tell if we are using the system wrong or the system is just not good. It is ok at the basics but I have had a hard time wrapping my brain around how Membersuite looks at things. It seems like its designed by a software engineer and not a person who actually manages an association and works day in and day out in the software. They have recently been adding a lot of management staff and seem to be committed to smoothing out some of the issues, I just cant tell if they are ever going to be able to get there. If Membersuite's logic clicks for you, then you will probably really like it. If the logic evades you like it does me, then you will struggle.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:Other

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:8-11 years

Constantly Improving

Reviewed on Jun 30, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Membersuite is always making updates to make the AMS even more functional and intuitive. The team is great to work with and VERY patient! They are there to help until we understand whatever questions we have. Great team!

About Reviewer

AMS Version:—

Membership Size:10,001-15,000

Industry Type:Other

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Rocky start, challenges, somethings getting better

Reviewed on Jun 21, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We had a rocky start. Come to find out we launched with this new AMS right when they were having their biggest challenges for uptime and performance. Also, the API with Bluepay was broken and double charged all our members. They didn't believe us at first, since no one else complained, then it took another month to fix the issue. We also had promises made in sales cycle that were not true. They said they have an API and worked with one company we wanted to use for an event app. Both not true. We needed the Outlook plugin and that didn't work for some time, and it totally unsupported. It works now, but a bit hit or miss. We had our CEO call their CEO and say we need better performance and attention to bugs and our issues. We asked for a true partnership. There have been some improvements since that time. It's all about finding the right person in MS. We went thru several contacts that were not good, were not helpful and don't understand customer service. So we are on 3rd account manager (last one openly attacked me via email). New account manager is in training. We also found one setting for financials was not done during implementation correctly so for 5 months all our transactions were not classified correctly and could not go into QUickBooks (found 4 months after started with them), now 7 months in they are reviewing all settings as requested. Reality is, you cannot believe what salespeople say. We will only use partners we can test/ use the platform before we switch. There is too much effort in this and cost to not see firsthand exactly what we are getting. Lesson learned.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:Less than 1 year

Always Getting Better...

Reviewed on May 30, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We have been using MemberSuite for about 1 1/2 years. Like any major change in operating systems (AMS); you can expect some bumpy roads. It took a while for us to get into a position where we were working well with MemberSuite's customer support. Once that was resolved, we have been moving through all of our questions and concerns by having weekly meeting with our customer service representative. MemberSuite seems to be making some big changes in overall structure and usability. We look forward to continuing on this path with MemberSuite.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: Finance

Number of Years Used:1-3 years

MemberSuite is a great value!

Reviewed on May 15, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
MemberSuite is a perfect solution for our association and a great value for the money. We just recently went live with the platform and have all our staff up to speed on how to use most of the features. The implementation team was very thorough in getting the platform set up for our specifications and taught us how to create custom fields and customize the customer records, so we can continue to customize the experience for our unique association needs. I would highly recommend this AMS!

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:Healthcare

Organization Type:Trade Membership

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:Less than 1 year

MemberSuite Customer Service

Reviewed on May 15, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We transitioned from Abila to MemberSuite in May 2015. The onboarding and training were tailored specifically for our organization and staff. I absolutely loved the one-one Champion training onsite in Atlanta. This gave our key staff to get hands-on training after we had went live. No system will ever be 100% perfect but the thing that we love with MemberSuite is their commitment to customer service. Our first show that we went live our CSM called us everyday onsite to make sure that were not having any issues. It was extremely comforting to know that even on a Sunday they were watching our data and system for trouble. We also love their continued innovations and forward-thinking. We are a very techy staff and require a system to continuously look for better more efficient ways to do things. All-in-all we are very happy with our move and look forward to many years with MemberSuite.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:—

Organization Type:—

Primary Job Function: Finance

Number of Years Used:1-3 years

Great Price Value AMS!

Reviewed on May 15, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We transitioned to MemberSuite's AMS platform last July (2016) and have been going through the expected learning curve and activation of 14 modules over the last 10 months. The AMS platform is extensive and comprehensive and quite good on many levels. As we evaluated various AMS platforms over the course of a year (2015) we determined that MemberSuite was a really good value, with great capabilities, and represented a reasonable investment for an association of our size. We have 10,000 members, 100,000+ member records, 35 Affiliate chapters, a foundation that raises money and an extensive website with content, and products to sell in our online bookstore. We have a very active consulting practice and we do grant work so all of these projects and financial transactions needed to be tracked and recorded in our AMS platform. We do mailings to over 40,000 stakeholders each month and use the email clients that are integrated with MemberSuite to do thousands of monthly marketing emails. MemberSuite experienced a great spike of growth during 2016 and had some growing pains but has responded well and out open items list is growing shorter by the week. MemberSuite also subscribes to the mantra of constant improvement so they are continually in the process of updating and improving their modules on an ongoing basis. We appreciate that and appreciate that we have been asked our opinion along the way so the upgraded modules are made better and better with user input. I can strongly recommend MemberSuite as a very capable system, well priced and undergoing constant improvement. The customer support and response is a strong suite and they continue to work with us to make MemberSuite the best AMS it can be.

About Reviewer

AMS Version:—

Membership Size:5,001-10,000

Industry Type:Education

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:Less than 1 year

Customer-Focused Renaissance

Reviewed on May 15, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
I am happy to report that MemberSuite has recently turned a corner. I feel a new attitude emanating from management and applaud the changes they are implementing. Our association moved from YourMembership to MemberSuite in mid-2014. When I hired on a year later, the associationÕs relationship with MemberSuite was strained. Our members were confused and the staff very frustrated. Our implementation of MemberSuite was not meeting our needs. Additionally, we were not receiving the customer service and technical support we needed to improve the situation. In fact, we were left with the impression that as a small association, we were not important enough to MemberSuite for them to work with us to resolve our issues. Thankfully, that all changed when we were assigned a new Customer Success Manager, Candis Kelly, in the Spring of 2016. Candis listened. She understood the situation from our point of view and validated our needs. Candis advocated for us with management and checked in with us regularly. She worked hard to build a positive and effective customer-provider relationship and should be commended. My sense is that MemberSuite management is refocusing on their customers. They recognized they had some big problems and are actively working to resolve them. The relationship between our two organizations has gone from adversarial to supportive. While MemberSuite still has a hill to climb, and as with any system provider, will always have room for improvement, I genuinely feel they are serious about offering their customers a reliable, member-friendly, and affordable AMS.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:Education

Organization Type:—

Primary Job Function: Technology

Number of Years Used:1-3 years

Customer Service Manager

Reviewed on May 9, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Our customer service manager was Candis Kelly, and our sincere congratulations go out to Candis on her recent promotion. During her time as our Customer Services Manager she proved to be an invaluable asset. Her responsiveness was second to none. Part of this undoubtedly stemmed from her ability to listen to the client and truly worked to meet our needs. Her contribution, for example, staying late, working with the product team - - allowed my organization to complete month end financials on time and without error, cannot be overstated. Her tireless work ethic and can do attitude made working with Candis a pleasure. While we are unhappy about her transition into a new position; we are truly happy and wish her much success as she starts another journey in proving she is a superstar. She will indeed be missed. If Candis is representative of all the CSMs at MemberSuite, then your continued success and customer satisfaction will shine as Candis Kelly's does.

About Reviewer

AMS Version:—

Membership Size:100 or fewer

Industry Type:Other

Organization Type:Trade Membership

Primary Job Function: Finance

Number of Years Used:1-3 years

Great when it works

Reviewed on Jan 23, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Membersuite is a fantastic program that can do so many things and is very easily to work with for the most part. They seem to have a lot of system errors (almost daily) that might interrupt your work and the function for your members. Customer service is also limited unless you demand it.

About Reviewer

AMS Version:—

Membership Size:1,001-5,000

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:4-7 years

AMS-not recommended

Reviewed on Jan 4, 2017 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
unstable software, long lengths for addressing problems resolutions, account manager turnover lessened knowledge of customization support

About Reviewer

AMS Version:—

Membership Size:25,001-50,000

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:4-7 years

Integration Specialists Love MemberSuite APIs

Reviewed on Jul 28, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
As a major association management company, we have several AMS partner platforms that we leverage for our clients. We have spent the last 5 years researching AMS system and have found our latest addition, Membersuite, to be an excellent product. Our experiences with their implementation process have been outstanding and their customer service has been very good. The greatest strength of their system has been their APIs. We spend a lot of time integrating AMS systems with other third-party systems such as; LMS, Event Registration, Certification, and Accounting. The Membersuite APIs have made these integrations very easy for us. We currently provide AMS support services for more than 100 associations and we would highly recommend Membersuite.

About Reviewer

AMS Version:—

Membership Size:501-1000

Industry Type:Other

Organization Type:Individual Membership

Primary Job Function: Technology

Number of Years Used:1-3 years

First Year Struggles with a new AMS

Reviewed on Feb 18, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
We are completing our first year with a new AMS and most of it was spent in implementation. There have been many struggles along the way some of which were made worse by the condition of our data to be converted. We purchased nearly every module offered and since we went live we have found crippling issues with at least 3 modules, legislative affairs, fundraising and e-marketing. As we prepared to release to our membership one by one issues starting arising. Since we were new customers and unfamiliar with the process we had expectations of issues being presented, escalated and then corrected. It has been very difficult to receive status updates that include any amount of detail to be helpful to inquiring management and members. We chose MemberSuite to have flexibility because of the many ways it can be customized. Some of the original flexibility we thought we would have with multiple membership organizations and business units have not worked out the way presented. We are hopeful that things will improve and some of the outstanding issues will be corrected. Our membership has been very receptive to the change and from their perspective the portal has been easy to use, but could use a few adjustments for those individuals, such as assistant's, who always administer their bosses' accounts. I would very much like to recommend MemberSuite because I think it has great potential, but with all of the issues we have had and not knowing if and when they will be corrected I cannot recommend with a good conscience.

About Reviewer

AMS Version:—

Membership Size:101-500

Industry Type:—

Organization Type:—

Primary Job Function: Finance

Number of Years Used:Less than 1 year

AMS Challenges

Reviewed on Feb 15, 2016 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Implementation was very difficult. The admin console is not intuitive and requires a lot of manual data entry due to the way the modules interact. The platform was built by developers with no thought to the admin user or member end user experience. They are not mature in their understanding of association management nor the handling of global memberships.

About Reviewer

AMS Version:—

Membership Size:10,001-15,000

Industry Type:—

Organization Type:Individual Membership

Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

MemberSuite Rocks!

Reviewed on Oct 30, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
After a "tough" start, MemberSuite stepped up to the plate and has come, and consistently comes through with flying colors. From providing professional training to timely personalized updates the folks at MemberSuite seem to get what "Customer Service" means and it's importance in the fast-paced, day-to-day business world. They have taken responsibility/ownership for problems on their end (extremely rare these days), are quick to listen and have been extremely responsive and thoughtful in the resolution of issues that have come up. From technical services to customer satisfaction, MemberSuite gets it! More than happy to discuss our successes via MemberSuite with anyone, anywhere, anytime.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Executive Management, Strategic Planning, Governance

Number of Years Used:1-3 years

Honest Review

Reviewed on Sep 21, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
MemberSuite's staff is top notch and responds to questions and issues in a very timely manner. We are never left hanging without an answer. Once you have spent some time in the system, it is manageable, but I did not find it to be user friendly in the beginning (especially running searches or reports). The system is customizable, but that customization comes at a high price, higher than we are willing to pay. The system has been great for convention and event registrations as well as for individual memberships.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

Extremely disappointing

Reviewed on Jul 9, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
In fact, usually I'm furious with MemberSuite. I can't even express the depth of the issues we've had with this database. It creates 10 times the amount of work we had before. The ideas they have are great, but the system is constantly slow, erroring out, logging you out... etc. I would never recommend this product.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Membership, Customer Service, Data Entry

Number of Years Used:1-3 years

MemberSuite - The Danger in Using a Start-up

Reviewed on May 4, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
While MemberSuite has a high level of level of ability for cutomizations, it also has a large margin for pulling reports riddled with errors and unreliability among other major glitches. We believe that MemberSuite could become a industry-leader in AMS's in the next 10 years but is still too early in it's infancy to output the kind of product that we could in conscience recommend. Their customer service department rarely answers the phones and, when they do, can rarely resolve support tickets. The reports that are pulled are seldom reliable with consistent data, and if turtles were AMS's they would beat MemberSuite to the finish line every time...the speed of the system leaves a lot to be deisred. If you are considering using this product and have the patience of a saint then by all means...best of luck to you!

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:1-3 years

MemberSuite is TERRIBLE!!!

Reviewed on Apr 27, 2015 - Archived Review

Customer Service
Ease of Use
Reliability
Customization
Our organization switched to MemberSuite a little less than a year ago and all we have experienced are problems with the system as it simply functions poorly and is the least reliable database I have ever worked with. Switching to this system has made my professional life an absolute nightmare and I can't wait until our organizations secures a replacement.

About Reviewer

AMS Version:—

Membership Size:—

Industry Type:—

Organization Type:—

Primary Job Function: Operations, Administration

Number of Years Used:Less than 1 year

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