iMIS

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Ease of Use

Reliability

Customization

Are you kidding?

Reviewed on Jan 29, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I used the original IMIS years ago and was happy with it because we were using a DOS based program. This version is terrible and considering that our office just updated to it about 4 months before I came on board last year I am woefully disappointed in the outdated appearance, lack of standard fields for items like cell phones and the difficulty in pulling reports. Before this position I used a web based program that was not perfect but far exceeded this software.

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Primary Job Function: Convention, Exposition, Meeting Planning

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Lesser of Two Evils, and iMIS stopped working...again!

Reviewed on Jan 27, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Once a week or more our AMS, iMIS 15.0, stops working. We are faced with an error message and the prospect of restarting the server and logging in again to all our server-based programs. I've used iMIS for 17 years now and consider it the "lesser of two evils," with the first evil being a less robust "out of the box" option that doesn't allow for customizing reports or queries.

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Time for a change?

Reviewed on Jan 21, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

Firstly, let me say that iMIS is very, very reliable. I have worked with two other AMS packages in the past and this cannot be said of everyone. With that said, iMIS is slow to adopt new technologies. Their philosophy of 'no customer left behind' is great in theory, but when I need to implement some cool new functionality and I have to jump through hoops and write customs outside of the system, I have to wonder if perhaps it is time to start looking. It must be difficult for them to do sales demos with the other more modern looking systems on the market.

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A Long Hard Road

Reviewed on Jan 15, 2014 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We have been using iMIS 15 for several years. It is a very complicated program that is extremely cumbersome and difficult to learn. While there are many things that iMIS can do, figuring out how to do them can be frustrating. The iMIS user interface is horrible, but iMIS does do a good job with financial information and reporting.

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Primary Job Function: Finance

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Old School AMS gets the job done

Reviewed on Dec 5, 2013 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

While the version of iMIS that we're using (15.1) is not the most modern AMS out there, it gets the job done for us. We've been using it for many years and have been able to pull data any which way. We've created numerous reports and procedures where the system didn't already have those features built-in. We did have to build our own online registration system in order to get all the functionality we really needed.

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A Worthless Time Sync

Reviewed on Dec 4, 2013 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We are one of ASI's largest clients, we pay a significant sum of money annually to ASI. In return for this we are consistently given worthless technical support and false information on which we base planning and ending up paying double. We have had to hire consultants to do their job and we are looking for any opportunity to change to a better alternative. If we cannot find one we will write our own, after all our annually price for "support" will pay for an additional full time developer with ease.

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Primary Job Function: Executive Management, Strategic Planning, Governance

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Ready to switch gears

Reviewed on Dec 4, 2013 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

The vendor seems disinterested in keeping us as a customer. We're supposed to be a "lifetime user" of the system, but get little in return for the 75+K we spend per year. The system fails terribly in generating reliable accounting transactions, and has "chimp-level" documentation. We don't need "press this key"-level help: we need to know WHY the system works as it does, and WHAT it does behind-the-scenes. This is my first exposure to AMS systems, and with a 40+year experience in designing and implementing technically proficient systems, this one is the pits!

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Stability is there...

Reviewed on Dec 4, 2013 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

We are satisfied with our current AMS as far as the stability it provides to us, however, we wish that they would provide more functionality - they are too worried about leaving slower associations behind so the associations that are more aggressive suffer from a functionality standpoint.

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imis is a dinosaur

Reviewed on Dec 4, 2013 - Archived Review

Customer Service

Ease of Use

Reliability

Customization

I would not recommend imis at all...their support is poor and the software is clunky. My organization is actually currently searching for another AMS provider and is one of the main reasons I am attending ASAE's Tech Comm

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Primary Job Function: Convention, Exposition, Meeting Planning

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