MatrixMaxx

As the president of a small association, my staff wears many hats and we rely heavily on vendors to support and supplement our efforts.  We have been long time clients of The Matrix Group, utilize MatrixMaxx for our AMS needs, and also worked with Matrix and their BeSpeake platform to host a successful virtual annual meeting this year.  Before implementing MatrixMaxx, we relied primarily on email distribution lists and Excel spreadsheets to manage membership distribution lists and contacts.  Our lists were frequently out of date, and limitations on the number of individuals we could email a

I originally wrote a review back in 2018 for Matrix Maxx (you can see it in archived) but the recent negative review has prompted me to write another.

All I can say is, based on the terseness of the response, is clearly expectations have not matched with reality. Given the claims made in the review, it's hard to imagine that the reviewer has much actual experience with this product or company, so I want to address each claim individually.

While our company has used MatrixMaxx for nearly 20 years, I started working with them more closely in April of 2020 when in-person meetings transitioned to virtual events.  We entrusted them with providing a virtual meeting platform for several of our events and they did not disappoint.  Over the last 19 months, their platform, BeSpeake, has hosted nearly 3000 private meetings with C-Suite Executives and delivered flawlessly on the commitment that was made from the onset.  We asked for a secure, easy to navigate and user-friendly platform - they provided that and so much more!  The entire