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Difficulty with AMS

2
Customer Service
3
Ease of Use
1
Reliability
2
Customization
Membership Size: 
5,001-10,000
Industry Type: 
Healthcare
Organization Type: 
Hybrid, Mostly Individual
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
1-3 years

We upgraded to the newest version of the AMS and found that by doing so we are guinea pigs. We have experienced major "bugs" that have significantly impacted our business processes and member experiences, some ongoing for months. These span across accounting, member joins, renewals, rejoins and donation and reporting elements. We are looking at new AMS options.