Great software but needed extensive customization
In order to support our robust and complicated membership price rules, reporting needs, board expectations, and committee/community group nuances, we had to do a lot of customizations to the out-of-the-box product in order to succeed. It’s wonderful that the system supports these intense customizations, but sometimes frustrating when changes fail between UAT and production, or when normal work processes are delayed waiting for the buildout of custom objects, roll up fields, and price rules. Overall, the service that we’ve received from the Fonteva team has been great (partially because we’re willing to pop down to their office to talk things out in person!), and I’ve been very grateful to our BAs and support team. It’s been two months of tribulations after go-live, after a long discovery and implementation process, but I see the light at the end of the tunnel with this robust software.
