The iMIS cloud version was fragile at first and some features such as refunds were not available. I recommend if you haven't upgraded to the cloud yet, to do so as the month updates are included and easier to stay up-to-date. Also the cloud version supports most of the new modules.
Solid product with a great team behind it. Have used their customer support a number of times and they were a valuable resource to the predecessor of my role. The desktop application is not always the most intuitive but with their recent rollout of their browser-based EMS many features have improved. Things do exactly what they say, sometimes to a fault. Backwards support for the desktop+browser setup isn't always there as they push users to upgrade to the purely browser version, meaning some critical features are away.
I have been working with iMIS for 20 years. I like the fact that iMIS is very flexible and continues to build on that flexibility. When I have a vision, I can build it without outside programming. Our staff site changes weekly to meet the needs of our needs. iMIS allows me to think outside of the iMIS box.
The ability for staff to track everything from first contact to closing to continued contact. With iMIS we have a lot of dashboards that track everything from phone calls to sales for the year. That has become a big benefit for our sales team and management.
We use iMIS primarily for Membership and conference registration, and it is extremely useful for both. Exporting reports and invoices is a breeze, and the system is overall very user-friendly. If I had one complaint, it would be the difficulty of writing queries for newcomers, but iMIS does provide a variety of online training for anyone willing to learn the art of the possible within their system. Overall, it's a system I would recommend and hope my organization continues to add modules that would benefit our work
I was introduced to iMIS in April 2022 when I started my new job. My initial impression was that the software was good but appeared to be difficult to use and complicated.
After 6 months of use, I am now a Certified iMIS Administrator and better understand the software and the possibilities!
This is a great product that is cost effective and can be customized very easily if a 3rd party product hasn't already been created.
iMIS is a complete platform to build on with many out the box features. The 3rd party support for iMIS is excellent, with many highly skilled partners to support customers and provide additional features and integrations to the platform. As a data guy, being able to build complex queries using IQAs easily and then use those IQAs to generate reporting based on our data is powerful.
iMIS is user friendly at the staff site level and has multiple operations requirements built in with out of the box solutions. The ability to display the data as we need it is key and helps us with our day in and day out operations. With the ability to integrate to other key engagment platforms we can provide our members a customized member journey and engage them to the best of our ability. While there is a learning curve, there is always a solution or provider available to help solve the issue at hand.
Because we are still using a self-hosted version of IMIS, I don't know how good my review will benefit anyone. We are still using the self-hosted version mainly because our workforce prefers it that way. Once our workforce ages out, then we can go venture into the cloud version of our database which will make things more efficient I think. As of right now having to use the "desktop" version of IMIS to post batches and run specific reports only because that is the way it has always been done. Also, the lack of knowledge my co-workers have about our database is big.
We have been using iMIS since 2010. The many versions we have used have served us well since that time. We recently upgraded to iMIS Enterprise. It was not an easy upgrade, but iMIS customer support was with us the entire way. They were very responsive to every issue. We began to fully appreciate the capabilites of iMIS Enterprise about 60 days in. Now we are 90+ days in and we feel like we have been on it forever. Our membership is growing, but our staff is not. With iMIS we can provide great service to our members, and valuable information to our decision makers without increasing