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Abysml customer service

Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
2
Version: 
latest
Membership Size: 
501-1000
Industry Type: 
Finance / Insurance
Organization Type: 
Individual Membership
Primary Job Function: 
Operations, Administration
Number of Years Using the AMS: 
1-3 years

YourMembership is expensive, reports are clunky and difficult, but by far the worst aspect of YM is the customer service. We notified them in early February that we were cancelling the service, and they've been running us around in circles ever since - it's now late June. We had left many messages, sent many emails, and usually did not receive any response. We finally did get someone on the phone who said she'd fix it, yet the late notices persist.