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Highly customisable and robust system for member-based organisations

Customer Service
5
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
5
Reliability
4
Customization
5
Membership Size: 
101-500
Industry Type: 
Other
Organization Type: 
Individual Membership
Primary Job Function: 
Communications, Public Relations, Publications
Number of Years Using the AMS: 
1-3 years

iMIS has a lot of power and potential, covering many of our needs as a member-based NFP organisation. It is very customisable, so when set up well it can be readily customised to the needs of an organisation to integrate with their systems and workflows.

One of the biggest advantages for us is the ability to access and report on any level of data within iMIS, which has made it much easier for us to access the specific data we need for various regular reports. With an investment of time and effort to setup the queries, etc to access the specific data we need, we have saved a lot of time in the long run.

With the many advanced features and high level of customisability, there is a lot of work required to get it setup to suit the organisation specifics, and much of this requires ongoing changes as we have gotten used to the system. While this is also a great thing, it would be a lot more difficult without someone on our team that both understands our needs and is able to implement and develop our setup to match those needs. The marketing email creation and editor is limited and needs improvement.