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Used to work great - not so much anymore

Submitted Nov. 7, 2023
Customer Service
1
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
4
Reliability
4
Customization
3
Version: 
Membership Size: 
5,001-10,000
Industry Type: 
Healthcare
Organization Type: 
Individual Membership
Primary Job Function: 
Executive Management, Strategic Planning, Governance
Number of Years Using the AMS: 
4-7 years
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When we first implemented MemberClicks in 2018 it for us like a glove for our needs. Their technical support was second to none and their functionality was flawless. If there were any issues, they were quick to get them resolved. Fast-forward to 2021 when we are acquired by personify. Their service went down the drain, they had a 100% staff turnover for support, and now it takes days to get a response, if you get a response. as a result, we are now looking for another AMS to replace them.