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New to Personify

Submitted May. 21, 2019
Customer Service
3
Does your AMS vendor respond to your organization's requests in a timely and thorough way?
Ease of Use
2
Reliability
3
Customization
3
Version: 
7.6.1
Membership Size: 
1,001-5,000
Industry Type: 
Automotive
Organization Type: 
Trade Membership
Primary Job Function: 
Membership, Customer Service, Data Entry
Number of Years Using the AMS: 
Less than 1 year
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I just started using Personify (former netFORUM user) and have not had the greatest experience so far. The reporting options are clunky and not intituitive to navigate. Customizing fields is not easily accomplished unless Personify staff supports it - resulting in too many fields being left unused in our current set-up. The flow of information from PARENT record to a child record is also not intuitive, I have to dig deep to truly understand relationships across several locations/individuals.